Cancellation policy
Purchase Option Cancellation Policy
Growing Healthy Seasons offers several types of products and programs. Cancellation and refund terms vary by purchase type as outlined below.
Subscription Therapy Packages
Therapy Package Subscription Policy
Subscriptions are billed automatically every 4 weeks via Shopify Subscriptions.
Clients may cancel their subscription at any time through their online account in the GHS Shop (https://shopgrowinghealthyseasons.com/).
Cancellation requests must be submitted at least 30 days prior to the next billing date to avoid being charged for the following cycle. We will receive a notice when you submit your cancellation.
To reschedule a session, clients must contact GHS Scheduling (scheduling@growinghealthyseasons.com or call (530) 391-8670) at least 72 hours before the scheduled session time at no extra charge. Reschedules requested within 72 hours of the session still count against the client's current billing cycle. If a therapist needs to cancel, GHS will offer a make-up session or a credit.
A full refund is available within 3 days of the original purchase date if no session has been held yet, per California law.
Camps Registrations
All camp registrations are non-refundable. If you are unable to attend, your registration may be transferred to another camper or applied as a credit toward a future camp session. Transfer requests must be submitted prior to the camp start date.
One-Time Purchases (Evaluations, Mentoring Packages, and similar)
One-time purchases are non-refundable once the service has been scheduled or delivered. If you need to cancel before your appointment is confirmed, please contact us within 3 days of purchase for review.
All Purchases
To request a cancellation, transfer, or refund, contact us at scheduling@growinghealthyseasons.com or call (530) 391-8670. Growing Healthy Seasons reserves the right to cancel any program or service due to insufficient enrollment or unforeseen circumstances, in which case a full refund will be issued.